Credit Consultant

This job posting is no longer available....

The hiring manager for Qwest said that there are about 20 openings for this particular job. She also said that there will be another group of jobs in the Sales department opening up sometime in March, so keep coming back to check for updates.

Credit Consultant

Job Description:
The role of the Credit Consultant is to collect revenues owed to us by consumer customers. The only way we can do this is by providing superior customer service and building a customer loyalty base. We collect on an account when the customer gets a past due notice and we consult with that customer selling them on the importance of paying their bill. Conflict resolution and negotiation skills will be utilized on a daily basis.

About 80% of the calls are inbound. All calls relate to the billing a customer receives in return for Qwest services. Some additional examples of calls include a customer calling because they need a more detailed explanation on a line item or a charge on their bill. A customer may be calling simply to make a payment over the phone. The other 20% of the Credit Consultant work will be making outbound calls that includes follow-up on past due accounts.